Refund policy
This policy explains cancellations and refunds for the cobalt12 service operated by CobaltAI OÜ (registry code 17561613, Estonia). It forms part of our Terms of Service.
1. Nature of the Service
cobalt12 supplies digital content generated on demand. Each generation consumes computational resources at the moment you request it and cannot be returned. This policy reflects that.
2. Subscriptions
2.1 Cancellation. You may cancel a subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You keep access and any remaining allowance until that date.
2.2 No partial-period refunds. We do not refund the unused portion of a billing period following voluntary cancellation, and we do not refund unused listing allowances. Allowances do not roll over.
2.3 Annual plans. Annual plans are prepaid for twelve months. After the first 14 days, annual plans are non-refundable except as set out in Sections 4 and 5, or where required by law.
2.4 Renewals. Subscriptions renew automatically until cancelled. We send a reminder before each annual renewal. If you are charged for a renewal you did not intend and you have not used any allowance in the new period, contact us within 7 days of the charge and we will refund it in full.
3. One-Off Purchases
3.1 A one-off listing purchase is consumed when generation begins and is not refundable once generation has started.
3.2 If generation fails for technical reasons on our side, we will re-run it at no charge or refund it in full, at your choice.
4. Technical Failures and Service Faults
You are entitled to a re-run at no charge or, at your choice, a refund of the affected amount, where:
- generation fails, returns corrupted files, or does not complete due to a fault on our side;
- you are charged more than once for the same transaction;
- the Service is materially unavailable for more than 48 consecutive hours in a billing period, in which case we will credit or refund a pro-rata portion of that period's fee;
- a paid feature is discontinued mid-term, in which case we refund the unused prepaid portion pro rata.
Report the issue to [email protected] within 30 days with your account email and the relevant generation ID.
5. What Is Not Refundable
Refunds are not available for:
- dissatisfaction with the creative direction, style, or wording of Output that was generated as requested;
- Output you reviewed and published;
- consequences arising from listings you published, including listing suppression, removal, ranking changes, intellectual property complaints, or marketplace account action;
- rejection of a listing by a marketplace;
- unused allowances, or allowances expired at the end of a billing period;
- accounts suspended or terminated for breach of the Terms or the Acceptable Use Policy;
- charges disputed more than 90 days after the transaction date.
Output is machine-generated and requires your review before use. Each paid listing includes the number of revisions stated on our pricing page; use them to refine results before publishing.
6. Consumers in the European Union
6.1 If you contract as a consumer resident in the EU, you have a statutory 14-day right of withdrawal for distance contracts.
6.2 For digital content supplied immediately, that right is lost once performance has begun with your express prior consent and your acknowledgement that you thereby lose the right of withdrawal. You give that consent when you start a generation within the withdrawal period.
6.3 If you have not started any generation, you may withdraw within 14 days for a full refund by emailing [email protected] with your account email and order reference.
6.4 Nothing in this policy limits mandatory statutory consumer rights, including remedies for digital content that is not in conformity with the contract.
7. How to Request a Refund
Email [email protected] with:
- the email address on the account,
- the date and amount of the charge,
- the generation or invoice ID where applicable,
- a short description of the issue.
We respond within 5 business days. Approved refunds are returned to the original payment method within 10 business days; the time for funds to appear depends on your bank or card issuer.
8. Chargebacks
If you believe a charge is incorrect, contact us first — we resolve most issues quickly. Initiating a chargeback without contacting us may result in suspension of the account pending resolution.
CobaltAI OÜ · Männimäe/1, Pudisoo küla, Kuusalu vald, Harju maakond 74626, Estonia · [email protected] · [email protected] (legal)